For orders above CHF 99 / EUR 99 shipping is free of charge. For orders below that amount, the cost of shipping is CHF 10 within switzerland, EUR 25 to EU countries. Note, that if any import duty or customs charges apply in your country, you are liable for such payment.
The actual exchange rate on international orders is determined by your credit card provider or bank and may differ from the exchange rate shown at the moment of purchase.
We will provide the international tracking number so you know exactly where your order is and when you can expect it to arrive.
Please carefully check that you have entered your full address, postal code, contact phone number and email address before you confirm the order. If possible, select a delivery address where there is someone available during working hours to accept the delivery.
Where delivery of your order is delayed or prevented for reasons beyond our control – for example, courier company issues, strikes in your country, import delays, you can always contact us and we will do our best to assist if at all possible.